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Why engage with Blue Streak Business Transformation?
- Business processes are broken or sluggish creating long wait times and defects
- Excess people capacity required to execute processes resulting in high operating costs
- Poor customer service resulting in delayed or reduced revenues
- Internal process improvement projects take too long and don’t deliver results
What approach is used to get rapid extraordinary results?
We use a team-based assess, design, implement approach. Initially, we will conduct a brief assessment and then form a team of company subject matter experts to address the challenge. The problem should pick the people, not the other way around. Once the team members are identified, they will participate in a 3-to-5-day workshop (length of time determined by scope of issue). In the workshop, we use a developmental approach, not an expert approach. In other words, we will train your team to see the improvement opportunity from our view. We will lead them to the solution — we won’t tell them what the solution should be. Expectations for improvement are set high, goal(s) are set, and the process is redesigned to meet the goal(s). Immediately following the redesign, key process performance measures are identified, and a detailed implementation plan developed. The team is then expected to start implementing on the next day following the workshop with a very aggressive timeline to complete the implementation.
How do you get fast ROI?
How is the work completed – onsite or remotely?
It depends on scope of work. Some tasks can be done remotely – business assessments, KPI dashboard development, and process mapping can be completed via remote interviews and the use of virtual white boards. Other services – process optimization training, process fixes, process redesign workshops, and business transformation workshops yield best results when conducted on site with focused work groups.
Does reducing costs mean people will be losing their jobs?
What role does technology play in the solution transformation?
All companies need to balance the utilization of people, processes, and technology. Hire the right people, support them with optimized processes, and enable the processes with the technology. Unfortunately, a lot of companies get this upside down—they attempt to optimize performance by implementing technology on top of bad processes. This just doesn’t work.